Refund & Return Policy – Luxoura Store

Refund & Return Policy

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At Luxoura Store, we want you to be completely satisfied with your purchase. Please review our refund and return policy carefully.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Certain items may not be eligible for return due to hygiene or safety reasons.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, refunds will be processed to your original method of payment within 5–10 business days.

Shipping charges are non-refundable.

Exchanges

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or exchange at no additional cost.

Order Cancellations

Orders can be canceled within 12 hours of placing the order. Once an order has been processed or shipped, it cannot be canceled.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

Late or Missing Refunds

If you haven’t received your refund after the processing